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    Viathon Bicycles appreciates your business and your satisfaction is important to us. That is why we offer the following returns policy.

    • 60 days- new & used
    • Proof of purchase required. Returns only available to original purchaser
    • Refunds can only be issued to your original payment method
    • Shipping is non-refundable, except in cases where we have made a shipping error

    Non-Returnable Items

    • Returns after 60 days
    • Damaged/Not fit for continued use
      • Please see Crash Replacement policy, you may be eligible

    How to Return Something

    • Send an email to orders@viathonbicycles.com with the original order number, name of the item(s) you would like to return and the reason for the return. We will issue an RMA number for you to write clearly on the outside of the package you are returning.
      • We recommend using a traceable method for returns as we are not responsible for lost packages.